Depending on the time of year and delivery, certain types of flowers in Almaty may not be available. Also, certain shades of flowers may not be available on the day of delivery.
Thus, delivery of a bouquet completely identical to the one shown on the specified day may be very difficult for objective reasons. In this case, our managers will contact you to discuss possible replacement options.
But if the reason for delivery is a significant event scheduled for a specific date, and it is not possible to contact you for objective reasons - too late in the day, or for technical reasons - you are unavailable by phone, do not respond by e-mail, then in order not to waste time, the florist fulfilling your order will create a similar composition, equal to or exceeding the price of the option you have chosen.
Every effort will be made to preserve the shape, size and overall colour scheme of the selected arrangement, but deviations are possible here too. In an arrangement of flowers of one type (for example, a bouquet of roses), the preservation of the type of flowers will take precedence over the preferred colour.
The possibility of replacement may also concern the packaging of bouquets, baskets and some decorative elements, which for the above reasons may also not be absolutely identical in different regions. Florists will make every effort to ensure that the appearance of the bouquet is as similar as possible to the sample on the website, looks organic and presentable.